Terms & Conditions

Last updated: 3 October 2026

1. Who runs Tripora

Tripora is a sole trader business operated by Usman Feroz, trading as Tripora, at 15 Newmarket Street, Colne, BB8 9BJ, United Kingdom. Contact hello@tripora.tech for enquiries, support, cancellation requests or complaints.

2. What these terms cover

These terms cover the Tripora website and our booking and dispatch software supplied to transport businesses. Read them alongside the plan, order confirmation and any written service agreement supplied before activation. A demo enquiry alone does not create a paid subscription. An operator order takes effect when its terms are accepted and we confirm the service. Specific terms agreed in writing take priority over these general terms; data protection obligations are not reduced by that priority.

Tripora provides software. The transport operator named on a booking is responsible for the journey, its fares, licences, vehicles, drivers, insurance, passenger terms, cancellations and refunds. Passengers should contact that operator about their journey. These software terms do not replace a passenger's transport contract or statutory rights.

3. Plans, prices and billing

The agreed order must identify the plan, driver allowance, setup work, billing period, any minimum commitment, total charges and any applicable tax before you commit. Our pricing page describes the advertised packages; extra work and third-party charges need separate agreement. Do not assume that a website package includes an additional software plan or a particular driver allowance unless your order confirms it.

The advertised no-upfront Starter option is £69 per month for a 12-month minimum (£828 across that initial term), then £49 per month unless another plan is agreed. The standard plans have separate setup charges. We will provide their renewal, notice and cancellation terms before activation. Stripe, messaging and Maps providers may charge separately. Tripora's advertised 0% booking commission does not remove those provider charges.

4. Trials, cancellation and refunds

Your trial dates, paid start date and any automatic renewal must be stated before you agree. Do not assume that an enquiry, demonstration or free trial authorises a payment. Email hello@tripora.tech to request cancellation, including your business and operator account details. The effective date, remaining minimum-term charges and any refund depend on your agreed order and applicable law; cancelling a payment method does not itself cancel an agreed contract.

Setup and website work must have an agreed scope and payment terms. We will not treat a setup fee as automatically non-refundable regardless of the work performed or legal rights. Business purchases generally have different cancellation rules from consumer purchases. Where consumer law applies, mandatory cancellation, refund and other rights remain available.

5. Your operator account

You must be authorised to act for the operator, provide accurate details and keep login credentials and API keys secure. You are responsible for your fares, capacity limits, service coverage, driver permissions, booking acceptance and legal notices supplied to passengers. Check settings and test quotes before accepting live bookings. Report suspected account misuse promptly. Do not use Tripora unlawfully, access another operator's records, upload malicious content or interfere with the service.

6. Bookings, payments and integrations

Operators must review bookings and make their own operational decisions. A calculated fare depends on the information entered, the operator's pricing rules and relevant external services. Changes to a journey may require a new quote. Payment and booking status should be checked before dispatch. Operators remain responsible for refunds and disputes about their own transport services.

Stripe, Google Maps, email, SMS and WhatsApp services have their own availability, charges and terms. Operators must have permission to use the integrations they enable and to send the messages they request. Internet, provider or configuration issues may delay a message or prevent a feature from working. Keep an alternative way to contact passengers and drivers.

7. AI-assisted booking drafts

AI Booking Import is optional and requires configuration. A message submitted for analysis is sent to the AI provider to extract a draft. Only submit information you are authorised to share, remove unrelated personal information and check every result before saving. A draft may contain mistakes or omissions and is not a confirmed booking. Do not rely on it to decide that a driver, vehicle, payment or journey is suitable.

8. Personal data and operator responsibilities

Our Privacy Policy explains how Tripora handles information. For passenger, driver and booking data managed for an operator, the operator generally acts as controller and Tripora as processor. A binding data processing agreement covering the actual service, authorised providers, security, rights assistance, breaches, retention, return/deletion and any international transfers must be agreed before that operator entrusts live personal data to Tripora. A privacy notice alone is not that agreement. Contact hello@tripora.tech to arrange it.

Operators must provide their own passenger and driver privacy information, establish lawful grounds for processing and give appropriate instructions. Do not upload unnecessary sensitive information. We use operator data to provide and support the service, subject to the applicable agreement and legal requirements.

9. Service, changes and suspension

We will exercise reasonable care and skill in supplying the service. No uninterrupted availability or specific response time is promised unless agreed in writing. We may carry out maintenance and necessary security updates. Material changes to an agreed paid service or price must be communicated before taking effect and handled in accordance with the contract and applicable law.

We may restrict access where necessary to address a security threat, unlawful use, a serious contractual breach or unpaid agreed charges. Where practicable, we will explain the reason and allow an opportunity to resolve it. Operators should export available records and discuss data return before closing an account. Records required by law may need to be retained.

10. Ownership and liability

You retain rights in your business content and records and permit us to process them as needed to deliver the agreed service. Tripora and its licensors retain rights in the software and website. Your subscription grants use of the agreed service, not ownership of its code.

Responsibility for loss is determined by the agreed contract and applicable law. Nothing in these terms excludes liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any liability that cannot lawfully be excluded. Mandatory consumer and data protection rights are preserved.

11. Complaints and governing law

Email hello@tripora.tech with the issue, relevant dates and account details. We will investigate and respond, and discuss a practical resolution. These terms are governed by the law of England and Wales. The courts of England and Wales have jurisdiction, subject to mandatory rights allowing a consumer to use other courts.