Your questions about Tripora, answered.
Find answers about bookings, fares, drivers, payments and adding Tripora to your website.
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Getting started
Where is Tripora based?
Tripora is based in Colne, Lancashire, United Kingdom. We provide booking and dispatch software for airport transfer, long-distance and chauffeur operators across the UK.
Who is Tripora designed for?
Tripora is designed for airport transfer, long-distance and chauffeur operators who want customer bookings, fares and driver assignments in one online workspace.
Can I see the software before deciding?
Yes. Explore the customer booking form and sample operator dispatch board on the product tour page, or request a personal walkthrough using your own service requirements.
How do I get started?
Discuss your services and current booking process, choose a plan, then configure your fleet, fares and relevant integrations. Agree your setup scope and launch schedule before activation.
How long does setup take?
Setup time depends on your fleet, fares and website. We’ll review what you need and agree a launch date with you.
Bookings & customers
Can customers book one-way and return journeys?
Yes. The customer booking flow supports one-way and return journeys, with the related journey details available in your operator workspace.
Can I collect airport flight details?
Yes. The airport booking flow collects flight details alongside pickup, destination, passengers and vehicle information.
Can I offer chauffeur hire by the hour?
Yes. Set hourly rates for your vehicles. When somebody books chauffeur hire, the form asks how long they need the vehicle for.
Can I enter a booking taken by phone?
Yes. Create a booking in the operator dashboard and search saved customer details as you type.
How do customers access their bookings?
Customers use their email to sign in. From there they can check their journeys, find booking details and ask for a change for you to review.
Do customer change requests update bookings automatically?
No. Your team reviews the request and approves it before the booking details change.
Fares, plans & payments
Can I use my own prices?
Yes. Add the fixed fares you already use and set prices by vehicle. You stay in control of what the customer is charged.
How do mileage quotes work?
Mileage pricing can use the driving route when your operator’s Google Maps integration is connected. Your team manages the relevant vehicle rates.
Does Tripora take commission on bookings?
Tripora takes 0% commission on customer bookings. Subscription and setup costs apply, and payment providers may charge their own processing fees.
How do customers pay online?
Connect your own Stripe account through the operator dashboard. Stripe processing fees are separate from your Tripora membership.
Where can I compare plans and driver limits?
The pricing page lists Starter, Professional and Business plans, driver limits, setup charges and available payment options. Check the current plan details before choosing.
Which charges are separate from my monthly plan?
Card processing, your own Google Maps usage and other third-party charges are separate where applicable. Confirm VAT treatment, domain costs and any custom work in your quote.
Drivers & dispatch
How do I assign a driver?
Review the journey in your operator workspace and choose a driver. The dashboard keeps assignments alongside the booking and customer details.
How does WhatsApp job sending work?
Open the prepared job message, check the details and send it yourself through WhatsApp. Messages aren’t sent automatically.
Can drivers accept or decline job offers?
Yes. Drivers sign in to review offers and accept or decline jobs. We can show you how it works in a demo.
Can I manage work from my mobile?
Yes. You and your drivers can use Tripora from your phones. Try the demos on your own device.
Websites & integration
Do I have to replace my current website?
No. Keep your current website and either link customers to your Tripora booking page or add the form to a compatible site.
Can I use WordPress or Wix?
Standard integration is included in setup for compatible WordPress and Wix sites. Tripora confirms the best option for your site during the walkthrough; a hosted booking link is also available.
What if I need a new website?
Explore the separate Tripora Booking Website package. The advertised setup includes your branding, website and booking configuration, with hosting, platform updates and standard support included in the monthly service.
Can I use my own branding and domain?
Branding is included in the booking website setup. Discuss your logo, domain and existing website access so domain connection, costs and any migration requirements can be agreed.
Does a booking website guarantee Google rankings?
No. Search rankings are not guaranteed. Confirm which SEO setup and content work is included in your website quote, and agree any ongoing SEO separately.
Setup, integrations & support
Where do I configure Google Maps and Stripe?
Add your operator’s Google Maps and Stripe settings inside your operator workspace. These integrations support driving-route quotes and online payments respectively.
What should I check before going live?
Review your vehicles, fares, website booking link, payment configuration, operator access and driver handover. Check the customer booking and change-request workflows with Tripora before launch.
What support is included?
The booking website package advertises standard support and platform updates. Check the support scope for your chosen software plan or website package in your quote.
Are the demo journeys real customer bookings?
No. The operator preview uses sample journeys. Use the demo for product exploration and enter sample details rather than real customer information.
How do I ask a question that is not covered here?
Use the contact or demo enquiry on the Tripora homepage. Include your service type, fleet size and the workflow you want to discuss.
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Share your services, fleet size and what you want to achieve. We can walk through the booking and dispatch workflow with you.